We’re From the Government and We’re Here to Help

The session focuses on improving service delivery in conventional government structures based on experiences in municipal planning. In this interaction session, the speakers ask why citizens’ interactions with the government don’t function in silos, so why should our service providers? The reality is that government departments are needed for logistical and operational efficiencies, but translating that to citizens’ experience with government leaves room for improvement. This session dives into those challenging questions and looks at three scales of service: from the individual, the department, and the organization, and identifies principles to adopt a service mindset among teams and organizations.